FAQs

Standard shipping typically takes 3 to 5 business days within the contiguous United States. Our team needs 1 to 2 business days to pack and ship your order. You will see exact shipping estimates and expedited options at checkout.

As soon as your order ships, you will receive a confirmation email with a tracking link. You can also log into your Petbrio account to check your order status at any time.

We accept all major credit cards, debit cards, Shop Pay, Apple Pay, Google Pay, and Afterpay.

We offer a 30 day return window. If an item is unused and in its original packaging, you can return it for a full refund. For the complete breakdown of the process, please visit our Refund Policy page.

Enrichment toys are designed for supervised problem solving, not heavy chewing. While we stock highly durable brands like KONG, no toy is indestructible. If you have a heavy chewer, reach out to support@petbrio.co and we will help you find the most durable options in our catalog.

Safety is our baseline. We only curate products from established brands that use food safe, BPA free plastics, natural rubber, and non toxic materials. We hand check every SKU before it enters our catalog.

If your pet is new to enrichment, always start at Level 1 to build their confidence. Starting with a puzzle that is too hard will cause frustration. For tailored recommendations, check out our Enrichment Guide.